Delivery, Collections and Returns

Deliveries

*Mill Timber Direct offers free delivery to the postcode areas below, on online sales when you spend £240 or more (including VAT), or £200 excluding VAT.

For orders under £240, please see below for our delivery zones and charges:

Shipping Fee Excluding VAT	Postcode
£10	CF10	CF11	CF14	CF15	CF23	CF24	CF3	CF5	CF63
	CF64	CF81	CF82	CF83	NP10	NP11	NP12	NP13	NP18
	NP19	NP20	NP24	NP26	NP4	NP44	PL13	PL14	PL22
	PL23	PL24	PL25	PL26	PL30	PL31
£20	CF35	CF37	CF38	CF39	CF45	CF46	CF47	CF48	CF62
	CF64	CF71	CF72	GL15	NP15	NP16	NP22	NP23	NP25
	NP7	NP8	PL1	PL10	PL11	PL12	PL15	PL16	PL17
	PL18	PL19	PL2	PL20	PL21	PL27	PL28	PL29	PL3
	PL32	PL33	PL34	PL35	PL4	PL5	PL6	PL7	PL8
	PL9	TR1	TR2	TR3	TR4	TR5	TR6	TR7	TR8
	TR9
£35	BA1	BA2	BS1	BS10	BS11	BS13	BS14	BS15	BS16
	BS2	BS20	BS21	BS22	BS23	BS24	BS25	BS26	BS27
	BS28	BS29	BS3	BS30	BS31	BS32	BS34	BS35	BS36
	BS37	BS39	BS4	BS40	BS41	BS48	BS49	BS5	BS6
	BS7	BS8	BS9	CF31	CF32	CF33	CF34	CF36	CF40
	CF41	CF42	CF43	CF44	EX1	EX10	EX11	EX17	EX18
	EX19	EX2	EX20	EX21	EX22	EX23	EX3	EX38	EX39
	EX4	EX5	EX6	EX7	EX8	EX9	GL1	GL1	GL10
	GL11	GL12	GL13	GL14	GL16	GL17	GL18	GL19	GL2
	GL3	GL4	GL5	GL6	GL7	GL8	GL9	HR1	HR2
	HR3	HR4	HR8	HR9	LD2	LD3	LD4	SA1	SA10
	SA11	SA12	SA13	SA14	SA15	SA17	SA18	SA19	SA2
	SA20	SA3	SA4	SA5	SA6	SA6	SA7	SA8	SA9
	SN13	SN14	SN16	TQ1	TQ10	TQ11	TQ12	TQ13	TQ14
	TQ2	TQ3	TQ4	TQ5	TQ6	TQ7	TQ8	TQ9	TR10
	TR11	TR13	TR14	TR15	TR16	TR17	TR18	TR19	TR20
	TR26	TR27
£50	DT1	DT10	DT11	DT2	DT3	DT4	DT5	DT6	DT7
	DT8	DT9	EX12	EX13	EX14	EX15	EX16	EX24	EX31
	EX32	EX33	EX34	EX35	EX36	EX37	TA1	TA10	TA11
	TA12	TA13	TA14	TA15	TA16	TA17	TA18	TA19	TA2
	TA20	TA21	TA22	TA23	TA24	TA3	TA4	TA5	TA6
	TA7	TA8	TA9

 

If you are outside the delivery zones above, please check our additional UK Mainland Delivery & Charges Information to find out your delivery charge.  Alternatively, please contact support@milltimberdirect.co.uk. Note we only deliver in UK Mainland.

The vast majority of our orders are dispatched within 3-7 working days. However, more specialty items or ordered-in items may take a little longer to dispatch.

We only deliver on a working day.

Working days are Monday through Friday excluding public holidays. Orders placed on Saturday/Sunday will be deemed as being placed on the following Monday.

We try to deliver all our orders using Mill Timber Direct or Mon Timber vehicles however some deliveries may be shipped using a courier or haulage company.

Please note that we operate a kerb-side only delivery service.

For any further questions or queries please feel free to contact us on 01633 745 125 or support@milltimberdirect.co.uk.

Please note the prices on our website are online only prices.

 

To Ensure a Successful Delivery

Please note deliveries are made on large vehicles. Please advise us if access to the delivery address is limited.

Due to insurance guidelines, delivery personnel are unable to enter private residences. Delivery will be as far as possible to the kerbside of the delivery address.

Where off-load facilities are not available, the driver may require assistance to off-load from the vehicle. The recipient of the products is responsible for any additional lifting once the delivery has been made, please bear in mind that our products can be bulky and / or heavy.  There may be an additional charge where mechanical off-load is requested.

The delivery driver will take a photograph of the goods at the delivery address to confirm the goods have been received.

The driver will make contact via the provided telephone number, please ensure this is available to be answered to prevent a failed delivery.

 

Collection Orders

Collection from branch is free. Simply add items to your basket on www.milltimberdirect.co.uk & select the Collect from Branch option. Enter your payment details on our checkout page and place your order.

You will receive an order confirmation email followed by a “Ready to Collect” email to confirm your goods are ready for collection; we will aim to get in touch with you regarding collection within 24 - 48 hours. 

Please bring your payment card and “Ready to Collect” confirmation email, this can be printed or shown on a smartphone or tablet device.

You will have 7 days from the date of the “Ready to Collect” email to collect your goods.

On the rare occasion that an item is not available we will contact you to discuss your order.

If you wish to cancel an order please contact Mill Timber Direct before your order is processed & we can cancel.

Goods are available for collection during branch opening hours.

 

Returns & Refunds

Mill Timber Direct is happy to refund or exchange a full priced item within 28 days from your order date excluding delivery charge, in accordance with the distance selling regulations.

Items must be returned unopened and in re-sale able condition.

Flooring can be returned within 28 days as long as the boxes are unopened. Please note there is a 20% restocking charge on returned packs of flooring.

We cannot accept returns on bagged powders as we do not know the conditions they have been stored in & therefore we cannot sell.

A full refund or exchange will only be guaranteed if the item is returned within the time frames stated above, starting from the date on your delivery note. Any items received after this date will be sent back to the original delivery address.

The cost of returning the item to us is your responsibility unless the item is faulty or you have received an incorrect order therefore we will refund postage costs up to a maximum of the postage price you originally paid on your order.

Item (s) should be returned via an insured, traceable service.

Please make a note of any tracking numbers in case they are required.

We are not responsible for any damage caused to goods in transit, so please ensure that they are securely packaged.

We also offer a collection service  to which a collection charge will be applicable; this will be the same as the delivery charge.

Please contact support@milltimberdirect.co.uk to arrange a collection.

Please allow up to 10 working days after we receive the goods for the refund to be credited to your bank account.

Please see your delivery docket for return delivery address.

Delivery Rates: Prices vary and are based on the content of material and location in UK Mainland.

Please note any damages must be reported within 24 hours of receiving your order.

The pricing on our website are online prices only.